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Returns will be accepted within 30 days from the shipment date.  The item must be returned to us in the original and unused condition and with original packaging.  Items may be exchanged or refunded back to the purchaser’s credit card.  We cannot issue a refund to a gift recipient.  Shipping charges are non-refundable and all costs for return shipments are the responsibility of the customer.  Please email us first at info@pelagopalmsprings.com for a return authorization and detailed return instructions.  Once your return is received and inspected, we will send you an email notification that your return has been received.  Upon approval, a refund will be processed to the original method of payment.  Restocking fees may be applicable on certain items and will be deducted from the refund amount.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

DAMAGE CLAIMS

Claims on items received broken or damaged must be made within 72 hours of receipt of your package. Please inspect your purchases immediately.Please notify us at info@pelagopalmsprings.com with any damage claims.

901 North Palm Canyon Drive #101 Palm Springs, CA 92262 United States
Mon-Fri 10-5 | Sat 10-6 | Sun 11-5
760-322-3999
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